CV

ATTILA KOVÁCS

Espoo, Finland
Phone: +358 45 1833 700
Email: akovacs@atino.fi
LinkedIn: linkedin.com/in/atinoy

PROFESSIONAL SUMMARY

Versatile Unified Communications Consultant with expertise in Microsoft Teams integrations, VoIP solutions, and hybrid communication systems. Currently expanding focus on AI-driven solutions, cloud technologies, and automation to enhance digital transformation initiatives. Passionate about designing and implementing intelligent communication solutions that align with business objectives, optimize efficiency, and ensure compliance in evolving IT environments.

AREAS OF EXPERTISE

  • Microsoft Teams Direct Routing and telephony integrations
  • Hybrid communication systems: bridging PBX and cloud-based platforms
  • AudioCodes SBC deployment and voice quality optimization
  • Data visualization and performance analysis using Power BI
  • Custom Unified Communications solutions leveraging Azure, Power Apps, and PowerShell
  • Incident management with Omnitracker and ServiceNow
  • Cross-industry client collaboration, including banking, healthcare, and government sectors

PROFESSIONAL EXPERIENCE

Unified Communications Consultant Contractor
Damovo, July 2021 – June 2024

  • Designed and implemented Teams Direct Routing, enabling external calling via PSTN.
  • Migrated users from legacy PBX systems to Teams telephony, minimizing disruptions.
  • Developed custom UC solutions using AudioCodes SBC, Azure services, and Power Apps.
  • Deployed AudioCodes Cloud SBC in Azure to integrate on-premises PBX systems into hybrid environments.
  • Optimised voice quality through AudioCodes OVOC monitoring to apply state-of-the-art voice codes where possible, e.g. HD audio between VoLTE mobile callers and Microsoft Teams clients.
  • Supported diverse clients, including banks, hospitals, and city councils, tailoring solutions to specific needs.
  • Power BI to analyse performance metrics and PowerShell for automation tasks.

Consultant (Self-Employed)
Atin Oy, Espoo, Finland, October 2013 – Present

  • Provided Unified Communications consultancy, including VoIP and SBC solutions.
  • Led migration projects from Skype for Business to Teams with Direct Routing.
  • Conducted readiness assessments for UC adoption using internally developed Wi-Fi evaluation tools.

Unified Communications Support Engineer
Unify2 Europe GmbH, Cologne, Germany, July 2012 – August 2013

  • Provided technical support for UC environments, focusing on telephony and video integration.

Unified Communication Consultant
CCC Corporation Oy, Vantaa, Finland, June 2010 – June 2012

  • Designed and deployed VoIP and telephony systems for enterprise clients.

System Analyst
3C Hungary Kft., Budapest, Hungary, November 2008 – June 2010

  • Developed and integrated contact center technologies with PBX platforms.

Software Developer
DK-Telecom Zrt., Budapest, Hungary, November 2003 – August 2008

  • Created VoIP applications and advanced contact center technologies.

CERTIFICATIONS

  • Microsoft 365 Certified: Teams Voice Engineer Expert
  • Microsoft 365 Certified: Teams Administrator Associate
  • Microsoft Certified Solutions Expert: Communication
  • Polycom Video Solutions Training Certifications

EDUCATION

MBA, Business Technologies (Ongoing, Expected Completion: 2026)
Haaga-Helia University of Applied Sciences, Helsinki, Finland

Bachelor of Science in Electrical Engineering
Budapest Polytechnic, Kálmán Kandó Faculty of Electrical Engineering
1998 – 2002

Bachelor of Science in Information Technology
Janus Pannonius University, Pollack Mihály Technical College Faculty
1995 – 1998

LANGUAGES

  • Hungarian: Native
  • English: Fluent
  • Finnish: Basic (Learning)
  • German: Basic

ADDITIONAL SKILLS

  • Expertise in Microsoft Teams, PowerShell, Power Apps, and Azure Automation.
  • Skilled in managing incident tracking systems, including ServiceNow and Omnitracker.
  • Strong intercultural competence with professional experience in multiple countries.